BBK Returns & Warranty
A fully staffed team of technical and customer service representatives are available Monday - Friday from 8AM - 5PM EST. Please call 386-624-0025 or send an email to: tech@bbkperformance.com for questions or assistance.
Please allow a period of up to 12 hours for a response to emails. Emails are answered in the sequence they are received. In the event of a weekend or holiday, the response will come the next business day.
PRODUCT RETURNS & REFUNDS
Products bought from BBK Performance directly have a 30 DAY return or refund policy from date of purchase. Items must be unused, in their original packaging, and in the original sellable condition. Upon receiving your order, please open and inspect all contents. Any damages, incorrectly packaged parts, or missing components MUST be reported to BBK Performance within 48 hours of receiving to be honored. BBK Performance will take the necessary steps within reason to correct any issues associated with orders that arrive damaged or have missing parts.
RETURN QUALIFICATIONS
After speaking with our customer service team, if a Return is to be processed, a link will be sent via email with a questionnaire form to be completed and send back along with a copy of the original proof of purchase
ALL Returns require a “RETURN AUTHORIZATION NUMBER” This must be requested directly from us before returning any BBK item
At our discretion, a 15% restocking fee may be applied against your total refund amount for any non-defective returned items purchased directly from BBK Performance. This includes products customers may have purchased in error.
Returns are processed and credited back to the customer using the original payment method within 3-5 days upon the receipt of goods.
Please NOTE: All returns for refunds must be shipped back to BBK prepaid via ground shipping.
ALL SHIPPING CHARGES ARE CUSTOMER'S RESPONSIBILITY – NO SHIPPING CHARGES WILL BE REFUNDED.
TO REQUEST A RETURN AUTHORIZATION FOR A BBK ITEM,
Sales & Tech Support Phone: 386.624.0025
EMAIL: tech@bbkperformance.com
WARRANTY PERIOD
All BBK Performance parts are backed by a 1-YEAR manufacturer’s warranty from the original date of purchase. An optional extended warranty is also available - giving you an additional 2 or 3 years from original date of purchase. Costs for the extended warranty option can be viewed when the item is added to your cart. The manufacturer’s warranty is based on normal use and installation of each product.
NORMAL USE
All products must be used in accordance with the manufacturer guidelines to be eligible for a warranty. Common examples (but not limited to) of improper use and instances which would void the warranty terms:
- Bent throttle body blade caused by a nitrous backfire.
- The seal has been broken on throttle body electronics.
- Header wrap was used and caused the titanium or polished ceramic finish to capture moisture & fail.
- The product has been modified in any way.
- A catalytic converter has failed due to improper air / fuel ratios.
SHIPPING COSTS
Shipping costs are not covered for product warranties – however after inspection or repair of a warranty item, ground FedEx shipping at no charge will be included to send your repaired or replacement item back to your location.
LABOR COSTS
Labor / Diagnostic / Installation costs are not covered by the terms of the BBK warranty.
WARRANTY QUALIFICATIONS
After speaking with our customer service team, if a warranty is to be processed, a link will be sent via email with a questionnaire form to be completed and sent back with photos showing the issue and a copy of the original proof of purchase.
We do not offer refunds on any BBK products submitted for warranty – we offer a replacement of same product under warranty for original BBK product purchased, when submitted and approved.
After Receipt Of Your RGA At Our Facility - You Must Allow 5-7 days To Process ALL Warranties and Returns/Refunds.
ALL Warranties must be submitted online with this link.
CONTACT US
Hours of Operation: Monday - Friday, 8AM - 5PM EST
Sales & Tech Support Phone: 386.624.0025
Email: tech@bbkperformance.com
